Rebel Heart Design

Terms and Conditions

Terms and Conditions for Rebel Heart Design

Welcome to Rebel Heart Design! These terms and conditions outline the rules and regulations for the use of our e-commerce platform, marketing, design, and artwork services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Rebel Heart Design's website if you do not accept all of the terms and conditions stated on this page.

1. Definitions

"Customer" refers to individuals or entities purchasing products or services from Rebel Heart Design.
"Services" include marketing, design, and artwork services offered by Rebel Heart Design.
"Products" refer to items available for purchase on our platform.

2. General Conditions

Eligibility: Customers must be at least 18 years old to make a purchase.
Modification Rights: We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following changes indicates your acceptance of the new terms.

3. Ordering

Process: Orders can be placed through our website. You will receive an order confirmation via email.
Payment: All purchases must be paid in full at the time of order placement. We accept major credit cards and other payment methods as indicated on our website.
Cancellation: Orders may be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible.

4. Pricing and Availability

Accuracy: We strive to ensure all product and service descriptions, and pricing are accurate. However, errors may occur.
Changes: Prices and availability are subject to change without notice. We reserve the right to modify or discontinue any product or service.

5. Delivery and Shipping

Shipping Methods: We offer various shipping options, which will be displayed at checkout.
Delivery Times: Estimated delivery times are provided but are not guaranteed.

6. Returns and Refunds

Eligibility: Products may be returned within 30 days of receipt for a refund or exchange, provided they are in original condition.
Process: To initiate a return, contact our customer service team for instructions.

7. Intellectual Property

Ownership: All content, including designs, graphics, and artwork, is the property of Rebel Heart Design and protected by copyright laws.
Usage: Customers are granted a limited license to use purchased items for personal use only. Commercial use is prohibited without explicit permission.

8. Limitation of Liability

Rebel Heart Design shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Rebel Heart Design operates.

10. Contact Information

For any questions or concerns regarding these terms, please contact us via email at customersupport@rebelheartdesign.com.

By using our services, you agree to comply with and be bound by these terms and conditions. Thank you for choosing Rebel Heart Design!

Return and Refund Policy

Rebel Heart Design Return Policy

At Rebel Heart Design, we strive to ensure your complete satisfaction with every purchase. Our return policy is designed to offer you peace of mind and a seamless shopping experience. Please read the following guidelines carefully:

1. Eligibility for Returns

Time Frame: Items must be returned within 30 days from the date of purchase.
Condition: Products must be unused, undamaged, and in their original packaging with all tags attached.
Exceptions: Custom-made items and personalized products are non-returnable unless they arrive damaged or defective.

2. Return Process

Initiate a Return: To begin the return process, please contact our customer service team at customersupport@rebelheartdesign.com with your order number and reason for return.
Approval: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.
Packaging: Securely package the item(s) in the original packaging, including all accessories, manuals, and documentation.
Shipping: Send the package to the return address provided in the return instructions. We recommend using a trackable shipping method, as Rebel Heart Design is not responsible for lost or damaged returns.

3. Refunds

Processing Time: Refunds will be processed within 5-7 business days upon receipt and inspection of the returned item(s).
Method: Refunds will be issued to the original payment method used during the purchase.
Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to a Rebel Heart Design error.

4. Exchanges

Availability: Exchanges are allowed for the same item in a different size or color, subject to availability.
Process: Follow the return process outlined above and specify that you wish to make an exchange.

5. Damaged or Defective Items

Inspection: Upon receiving your order, please inspect it carefully. If you receive a damaged or defective item, contact us within 7 days of delivery.
Resolution: We will arrange for a replacement or refund at no additional cost to you.

6. Contact Information

For any questions or concerns about our return policy, please get in touch with our customer service team at customersupport@rebelheartdesign.com. We are here to assist you!

Thank you for choosing Rebel Heart Design. Your satisfaction is our top priority, and we hope you enjoy your shopping experience with us.